COMMERCIAL | STRATA
At Landshapers, we recognize the importance of open and efficient communication with property managers. We believe that establishing a strong partnership through clear and consistent communication is crucial for the successful maintenance of commercial and apartment landscapes. Our commitment to transparent and responsive communication ensures that we understand and meet the unique needs of your property. Here's how we prioritize communication:
Dedicated Project Manager:
We assign a dedicated project manager to serve as your primary point of contact. This professional will work closely with you to understand your specific requirements, address any concerns, and ensure seamless communication throughout our partnership. Your project manager will be readily available to discuss any landscape maintenance needs and provide timely updates.
Regular Site Visits and Reports:
Our team conducts regular site visits to monitor the condition of your property and address any issues promptly. All are welcome to join us during these visits, property managers, site representatives and residents. During these visits, we assess the landscape, discuss maintenance strategies, and identify potential enhancements. We provide detailed reports outlining the work completed, observations, and recommendations for ongoing maintenance or improvements.
Responsive Communication Channels:
We offer various communication channels to ensure accessibility and responsiveness. You can reach us via phone, email, or through our online client portal. Our goal is to respond to your inquiries, requests, or concerns promptly, acknowledging your messages and providing thorough and clear answers.
Tailored Communication Plans:
We understand that each property manager has unique communication preferences. We work closely with you to establish a communication plan that aligns with your needs. Whether you prefer regular scheduled meetings, email updates, or prefer real-time notifications through our mobile app, we adapt our communication approach to suit your preferences.
Proactive Issue Resolution:
In the event of any landscape-related issues, we prioritize prompt resolution. Our team is trained to identify and address potential problems before they escalate, and we proactively communicate with property managers to keep them informed. By promptly addressing concerns and providing effective solutions, we aim to minimize disruptions and ensure client satisfaction.
Collaboration and Feedback:
We value the insights and feedback of property managers. We actively seek your input to continuously improve our services. Your feedback helps us understand your evolving needs and preferences, allowing us to tailor our maintenance strategies accordingly. We encourage open dialogue and collaboration to foster a long-term partnership built on trust and mutual understanding.
Clear Service Agreements:
We provide detailed service agreements that outline the scope of work, frequency of visits, and specific responsibilities. This document serves as a transparent reference point, ensuring that both Landshapers and property managers are on the same page regarding expectations, deliverables, and communication protocols.
Additional discounted services with our signed agreements for Commercial & strata complexes are:
Discounts for multiple buildings/premises
Discounts on fertilizer packages
Discounts on mulch installs
Discounted snow clearances
Discounted salting services